Refund policy
For any reason you are not satisfied with an item purchased from otrifowd.com, you may return or exchange the product within 30 days of receipt of shipment in most cases. To request a return or exchange, you could either do it through your account used for placing the order or contacting us via email service@otrifowd.com. Be prepared to provide your order number and a brief description of the reason for the return or exchange. Please notice that the shipment cost is not refundable.
30-Day Price Protection Policy
Eligibility: The Price Match Guarantee applies only to identical products that are currently in-stock.
Price Drop Verification: A price drop must be verifiable on our website or on other sales channel.
Price Protection Process: Customers must provide proof of the lower price, with original order number, to service@otrifowd.com. Upon verification, we will refund the difference between the original purchase price and the lower price.
Price Protection Period: The Price Protection Policy is valid for 30 days from the date product was delivered.
Refund Method: Refunds will be processed in the original form of payment within 3 business days of the approved request.
30-Day Money-Back Guarantee
New, undamaged, resalable products may be returned for a full refund for any reason within 30 days of receipt of shipment. Once your return request has been verified and the returned item(s) was/were inspected, the refund process will be handled by Otrifowd CUSTOMER SUPPORT SERVICE TEAM within 3-5 business days.
Return Shipping Address
Return Policy Exceptions
Please noticed that the following merchandise/circumstances does not apply to the normal refund and 30-Day Money-Back Guarantee refund policy.
- Items bought under clearance sale.
- Opened products that are not resalable.
Things to Know
- Returned item(s) must include all accessories and original packaging.
- For non-quality related warranty claims, the buyer is responsible for shipping costs generated during the return or exchange processes.
- For non-quality related warranty claims, Otrifowd refunds your purchase price of the product itself.
- For claims related to quality, buyers should provide evidence of the quality issue, including but not limited to photos and videos.
- For safety reasons, item(s) cannot contain oil, gas, or hazmat when return or exchange.
- Returns may be rejected if items do not meet the above requirements.
- We maintain a database of consumer activity and other information collected in connection with a purchase or a return, which we use to authorize returns and may share with third parties that provide fraud prevention services
LIMITED WARRANTY
Products sold by otrifowd.com come with their own unique warranty that you can find on the product listing page, package label, or instruction manual. We make every effort to assure that products meet high quality and durability standards, please contact us via email service@otrifowd.com for any basic technical support.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.